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At Bottega Desires Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please contact us so we can review your request.
Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage, stains, or signs of use
Some items may not be eligible for return due to hygiene, customization, or other applicable restrictions.
How to Request a Return
To request a return or refund, please contact us at:
Email: support@bottegadesiresstore.us
Please include your order number and a description of the issue. We may also request photos or other information to help us review your request.
Refunds
Once your return request has been approved and, where applicable, the returned item has been received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We will review the issue and work with you to find an appropriate solution.
Shipping Costs
Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.
Original shipping fees may be non-refundable unless otherwise required by applicable law.
Exchanges
If you would like to exchange an item, please contact us at support@bottegadesiresstore.us. Exchanges are subject to product availability.
Contact Us
For any questions regarding refunds or returns, please contact:
Bottega Desires Store
Email: support@bottegadesiresstore.us
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